How does AmeriPharma® Infusion Center manage patient information?
AmeriPharma® Infusion Center secures patient data using encrypted databases and strict access controls. Adherence to HIPAA guidelines is paramount, ensuring patient privacy and electronic record safety. The center prioritizes robust measures to maintain security, confidentiality, and HIPAA compliance for patient information.
All AmeriPharma® personnel receive training on HIPAA, FWA, and HITECH compliance upon onboarding and annually thereafter. All personnel, board, and committee members sign confidentiality attestations. All AmeriPharma® personnel, board, and committee members understand that the responsibility of AmeriPharma® to preserve the confidentiality of individually identifiable health information is implemented by each and every AmeriPharma® employee, contractor, board, and committee member.
Per our Policies and Procedures, AmeriPharma® works with customers/clients/vendors to ensure compliance with confidentiality rules and the interchange of confidential information using only HIPAA and HITECH-compliant mechanisms. AmeriPharma®’s server-side integrations of 2048bit RSA tech ensure industry standard 128/256 encryption compatibility methods are enforced. We send and receive information from clients via secure systems, and when needed, AmeriPharma® also utilizes a HIPAA-complaint facsimile. In addition, we use firewalls and antiviruses for additional protection.
What type of support and follow-up can I expect from AmeriPharma® Infusion Center?
Just as we care for our patients, we care for our providers. We work hand-in-hand with you to help manage patient treatment plans. We help alleviate administrative tasks and burdens, and simplify the flow of information.
Real-time, post-infusion reports with all the details of infusion are faxed to the doctor’s office, along with nursing notes.
If you need to speak with us at any time, whether about a patient or to provide any other support or patient data, we have a team of nurses and pharmacists ready to help 24 hours a day, 365 days a year.
What hours are you available if I need to speak with someone?
A clinical pharmacist is always available to help, 24 hours a day, 365 days a year. Call (714) 855-3743 or fill out our contact us form.
What accreditations do AmeriPharma® Infusion Centers have?
We hold URAC, ACHC, and NABP certifications. In addition, our nurses are experienced, registered, and CRNI certified.
We strive for excellence in every aspect of healthcare delivery within our facilities. From spotless infusion suites to resort-like amenities for the comfort of our patients, we are proud to maintain our high standards for patient treatment.
What insurance does AmeriPharma® Infusion Center accept?
We accept all major insurances. To view all the insurances we accept, please visit this page.
If the patient’s insurance does not cover treatments and they need financial assistance, we will work with the patient to help them find access to organizations, funds, and charities that can help reduce out-of-pocket costs.
What does RN Oversight entail? Is the nurse consistently at the patient’s side throughout the infusion process?
Yes, our nurses are CRNI certified and closely monitor the infusion therapy. They will remain with the patient at all times throughout the entirety of the infusion therapy. Guests and family members are also welcome to be by their side.
Are there emergency protocols and necessary equipment supplies readily available?
Yes. Patient safety and well-being are our top priorities at our infusion centers. We have implemented comprehensive emergency protocols, allowing us to address any unexpected situations swiftly. Our dedicated team is trained extensively to deal with any emergencies efficiently.
Additionally, we keep a robust inventory of necessary equipment and supplies at all times. This includes emergency medical equipment, first aid supplies, specialized tools essential for infusion therapy, and oxygen support. We have regular checks and maintenance routines in place to ensure the ongoing functionality of our equipment.
We are also equipped with an automated external defibrillator (AED) and have expedited access to 911 services. In addition, our team is trained in CPR resuscitation, and we have all the required CPR-related equipment on hand.
We adhere to triple accreditation standards, akin to a hospital system, and our staff is trained to deal efficiently with medical emergencies. We are dedicated to maintaining a safe and secure environment for our patients by emphasizing our emergency protocols and the accessibility of essential supplies, including oxygen support.
Do the nurses and pharmacists receive specialized training to adhere to manufacturer and patient requirements, including accurate infusion rate calculations?
Yes. Our nurses and pharmacists undergo specialized training to ensure strict adherence to both manufacturer recommendations as well as patient-specific requirements. This training covers various important aspects, including correct infusion rate calculations.
Here are a few additional points concerning our training protocols:
- Manufacturer Guidelines: Our staff receives complete training in the precise protocols supplied by manufacturers. This ensures that each infusion is carried out in strict accordance with the manufacturer’s instructions for dosage, administration, and any other applicable concerns.
- Patient Requirements: Recognizing the uniqueness of each patient, our training focuses on knowledge and meeting individual patient requirements. This encompasses factors that include the patient’s clinical history, existing conditions, and contraindications with other medications.
- Infusion Rate Calculations: Accurate infusion rate calculations are vital to the safety of infusion therapy. Our nurses and pharmacists are trained to carry out precise calculations based on the prescribed dosage and the duration of the infusion. This helps prevent over- or under-administration of medications.
- Continued Education: In the dynamic field of healthcare, staying updated is vital. Our staff undergoes ongoing training to stay informed about the latest developments, advancements, and best practices in infusion therapy. This dedication to continuing education ensures that our team remains properly prepared to satisfy the evolving needs of patients.
- By prioritizing specialized training, our goal is to supply infusion therapy with the highest level of accuracy, safety, and patient satisfaction. Our team is devoted to retaining the highest standards in both manufacturer compliance and personalized patient care.
Are the facilities maintained in a clean and infection-free environment, with strict sanitation protocols in place?
Our facilities maintain a sterile and aseptic environment, adhering to the most stringent sanitation protocols to ensure cleanliness and infection control. Temperature control within the facility is rigorously monitored and maintained to meet clinical standards, preventing microbial growth and ensuring optimal conditions for patient safety. Per our Policies and Procedures, the infection control procedures are focused on patient infection control (including wearing protective gear, proper handling of infectious materials, proper hand washing, etc.) and environmental infection control (including maintaining a clean work environment, refrigerating food, disposing of garbage/recycling properly, correctly labeling equipment as clean or contaminated, etc.)
AmeriPharma® Infusion Center has infection control plans specific to the following infections:
- Tuberculosis
- Hepatitis B
- Bloodborne pathogens
Any exposure incident is evaluated to determine if the case meets OSHA’s Recordkeeping Requirements (29 CFR 1904). This determination and the recording activities are done by the designated staff in HR. Additionally, all percutaneous injuries from contaminated sharps are also recorded in a Sharps Injury Log. This log is reviewed as part of the annual program evaluation and maintained for at least five years following the end of the calendar year covered.
All staff members shall be informed of the need to follow infection control policies and procedures to minimize the risk of exposure to infectious agents. Appropriate education is provided during initial orientation and annually thereafter.
Are precautions taken, such as countertop spraying, to prevent the spread of communicable diseases and viruses?
Per our Policies and Procedures, the facility premises are cleaned and disinfected daily, including but not limited to high-touch surfaces and shared workplace areas, equipment, and furniture. We also keep restrooms in a clean and sanitary condition, with sufficient supplies for good hand hygiene. AmeriPharma™ utilizes the services of a third party every quarter. In the event of an exposure, we will close the infected area for cleaning and disinfecting according to the guidelines of the CDC. The CDC recommends waiting 24 hours, if feasible, before cleaning and disinfecting.
Upon first notice of symptoms consistent with COVID-19, the employee must immediately notify his/her supervisor. The supervisor will immediately notify human resources. The supervisor shall provide his/her recommendations. Human resources will review the case with the clinical personnel if needed, without disclosing the suspected employee, then will immediately notify the executives and the compliance department. The supervisor will facilitate employees’ isolation at work and safe departure home if required. Human resources will disinfect the employee’s workstation and interview anyone the employee has been in contact with for the last 24 hours.
